Shipping

How much will it cost to ship my order?

We offer variable delivery charges from Rs. 150/- up to Rs. 250/- through Cash-on-Delivery. These delivery charges depends on your shopping basket.

Do you ship internationally?

Yes, we do! But this shipping option is not available through our normal checkout procedure. You’ll have to contact us through whatsapp/facebook to lodge a special request to deliver worldwide.

Do you offer in-store pick-up?

Yes, we do! Our office is located in Karachi, Pakistan. If your location is near our official location, you can personally request us and pick up your order by yourself. There is no shipping charge to pick up your order.

How much will it cost to ship to another country?

If you choose to ship to an international address, you’ll have to request Odeez through whatsapp/facebook for the rates. Flat rate shipping is not available outside Pakistan, but we have multiple courier services offering competitive shipping rates internationally.

Another important note to keep in mind is that orders being shipped out of Pakistan may be subject to taxes, customs duties, and other fees upon arrival at the destination country, for which the recipient is responsible.

My order hasn’t shipped because something was on backorder; what should I do?

If an item is on back-order, it will be marked as such in your cart during checkout. Back-ordered items do not split out automatically. If you wish to split the order so the rest of your order ships sooner, please call our Customer Care staff at +92 331 3667227 and they can split your order for you.

When can I expect my order to ship?

Most of our orders ship within 2-4 working days. Depending on the time of year, some orders ship within a day or may take more than usual time.

Can I ship to a US address when I live abroad?

Yes! Simply set the billing and shipping address to desired local address and your items will be shipped there.

Return

What is your return policy?

You can see our full return policy on our Return Policy page.

We have a 7 days return policy.

What do I need to know before I start the return process?

You need your order number and access to a printer.
Even if you haven’t got any of the above, simply call our staff and we’ll serve you as our boss.

How long do I have to return an item?

All returns must be made within 7 days of purchase.

I need to return an opened item that was received broken.

Please call our Customer Care staff at +92 331 3667227. When you describe the damage to them, they can assist with a replacement. Please save the box and all packaging paper as a claim. They may be required.

How should I package my return?

If possible, please use the original box and packing papers we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized package.

When can I expect my return to be processed?

Most returns are processed within 3-5 business days after we receive the return in our warehouse.

Will I be charged shipping for my return?

Shipping charges of returning a parcel may vary from case to case. It can be free of cost, and it is also possible that the customer have to bear shipping charges.

Payments

What payment types do you accept?

We offer Cash-on-Delivery through out Pakistan.

Is your site secure?

Yes! You will see either a little lock in the corner next to our URL, or the HTTPS that designates that our site is secure, depending on what type of browser you are using.

Do you accept purchase orders?

Yes, we do! You can email purchase orders to po@fatbraintoys.com. Schools, institutions, businesses and events can get more information about purchase orders by contacting us through whatsapp [+92 331 366727]

General FAQ

Can I cancel my order before it ships?

You can if you are fast enough! Since we process orders daily (most ship within a day), you will need to call/whatsapp our Customer Care staff at +92 331 3667227, or use Live Chat online, so staff can check the real-time status of your order and let you know if it can be canceled.

Can I modify my order before it ships?

You can if you are fast enough! Since we process orders daily (most ship within a day), you will need to call/whatsapp our Customer Care staff at +92 331 3667227, or use Live Chat online, so staff can check the real-time status of your order and let you know if any items can be added or removed from your order.

What does it mean when it says an item is “backordered”?

That means that it is out of stock, but that we are expecting it to be back in-stock soon. You can call/whatsapp our Customer Care staff at +92 331 3667227 to have them check when we are expecting to receive that item.

I’m trying but your contact number doesn’t work.

Kindly try through our Live chat on website or try whatsapp.

I called at 10:45 P.M. PST and you weren’t there.

Our office is available to take calls until 8:00 P.M. PST.

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