Money Back Guarantee
For all products that doesn’t match our quality standards and are mistakenly shipped to you, Odeez offers a free money-back guarantee. To find out if it applies to your shipment, simply contact us with your order number and order receipt, and share the appropriate problem in your order. Refund is guaranteed if the product is wrongly delivered or the product is broken. Refund applies provided that the following conditions are fulfilled:
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window (3 days).
- Please note that products are not eligible for a return if the product is “No longer needed”
- For issues after usage or the expiration of the return window, we are not responsible to return and refund(if applicable).
Issuance of Refunds
If your product is eligible for a refund, you can easily contact us on
- Whatsapp (+923313667227);
- Facebook inbox (https://m.me/odeez.store);
- Website live chat (right bottom of every page);
- Email (firstname.lastname@example.org); and
- Website Contact page
The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the specific circumstances at the point of refunds. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control.